Hear what our customers have to say
At TIDE, we pride ourselves on offering exceptional customer service. Don’t just take it from us though, read below to hear what our customers have to say about us!
Testimonials
I recommend Tide if you're looking for a bespoke software integration. They've pulled together two for us (Woo Commerce to Unleashed and TikTok to Unleashed) and on both projects were diligent and responsive - even kind when we were slow on the uptake! Both integrations have been running for almost a year without a hitch and it's encouraged us to take the plunge on making big changes to our tech stack this year as we know we have a reliable partner to handle connectivity.
Ryan McCann, Serious Pig
We'd been having some problems integrating our Tiktok Shop with Unleashed with other providers. The team at Tide were great trouble shooters and they were able to implement a real custom approach that worked!
Erin Moroney, Nibble Simply
We have been working with Harry and his team to manage the integration between two applications, and the experience has been exceptional. Their deep technical knowledge has been instrumental in creating a seamless flow between our customer experience and our back-end operations.
Rakesh Khetani, Smart Home Sounds
We've been working with TIDE for a year and due to some operational changes, were considering an alterative solution. After rigorously testing it, TIDE came out as the clear winner. Both in terms of capability and incredible support. You won't go wrong. Highly recommend the TIDE Team.
Tim Stephen, Bean There
TIDE have saved our team hours and hours of work over peak times
Emily Gallant, eFones
The service you have provided has been exceptional and I wouldn't hesitate to recommend TIDE to anyone using Unleashed as a stock management system
Pete Tweedale, Totalcool
We have loved working with TIDE. They made the process of moving POS system and integrating it with our website so much easier than anticipated. Their staff are highly knowledgeable about both retail and e-commerce processes, which made building our integration processes very easy.
Rebecca Scott, Time & Tide
Working with TIDE and Unleashed has allowed us to operate significantly more quickly and accurately than before, giving us more time to concentrate on our customers and future business.
Peter Terson, Soho Commercial
Amazing company to deal with and the support team is amazing!
Mark Whitfield, Bikers World
I recommend Tide if you're looking for a bespoke software integration. They've pulled together two for us (Woo Commerce to Unleashed and TikTok to Unleashed) and on both projects were diligent and responsive - even kind when we were slow on the uptake! Both integrations have been running for almost a year without a hitch and it's encouraged us to take the plunge on making big changes to our tech stack this year as we know we have a reliable partner to handle connectivity.
Ryan McCann, Serious Pig
The TIDE team has always been helpful in resolving issues with us. Overall TIDE has done exactly what we wanted and I would recommend their software to other eCommerce vendors.
Adam Freeman, GFI Distribution
We had a couple of minor connection issues but the team at TIDE worked tirelessly to discover the causes and get things operational ASAP. Their support and communication is fantastic. Highly recommended.
Mark Pullinger, Specialist Smallcraft
The team always go the extra mile to understand our particular business needs so the solution is always adapted for us!
Kerry Petrie, Happy Hounds
Working with TIDE resolved all our TikTok issues. In a short time, the team at TIDE had it all up and running and fed invoices through our accounts system. Brilliant team and excellent support.
Rich Gallant, Livewire Telecom Ltd
From inventory management to order fulfilment, the connection seems to be robust and reliable. Their solution has streamlined our operations, saving us time and reducing errors. The support team is knowledgeable and responsive, addressing any concerns promptly. Overall, their service has been great so far, making them a trusted partner in our growth journey.
Sharon Gibson, Wave Direct
We have used TIDE to connect our Shopify and Lightspeed stores to unleashed. The integration was under a tight deadline and the support team made this seamless. We would highly recommend working with TIDE.
Matt Rycroft, Clogau
I would strongly recommend TIDE to eCommerce businesses who use Unleashed and who are searching for ways to optimise warehouse processes and deliver a better customer experience.
Tatiana Lebedeva, Koch-Chemie Oceania
Great integration tool. Responsive team and TIDE do exactly what they say they will.
Jo Colman, Summerdown
Harry, Mckenzie and team are great. They are very generous in offering their time on the startup, and responsive and efficient to requests for help during the setup process. Harry is well skilled in finding the most robust and pragmatic solutions when API customisation isn't quite perfect. Highly recommend this team!
Sian Robinson, Sensory Sam
Client Quotes
“TIDE just makes everything talk to each other so the orders flow automatically.”
“Before TIDE we were manually copying orders between systems and now it just happens in the background.”
“TIDE lets us choose the best eCommerce tools without worrying whether they integrate.”
“Once it’s running you almost forget it’s there, which is exactly what you want.”
“The biggest win is removing manual work and reducing mistakes.”
“Harry and the team respond quickly and actually understand how our systems work.”
“It feels less like a software supplier and more like having an expert partner.”
“TIDE connects all the platforms we want to use, so we’re not restricted by native integrations.”
“Compared with building our own integration it’s far more cost-effective.”
“The support is excellent. You can just get someone on a call and solve the problem.”
“It’s become a critical part of our operations because everything flows through it.”
“TIDE is basically the bridge that connects our website, ERP and warehouse systems.”