Tired of endless emails about prices and stock? A B2B portal connected to Unleashed gives your customers 24/7 self-service—live pricing, stock, invoices, and more. The short answer? It saves time, boosts loyalty, and makes life easier. Keep reading to see how it transforms your sales game.

Optimising Your B2B Portal Experience (Continued)

Your B2B portal is more than just a digital storefront; it’s the bridge connecting your business to your customers. To make this bridge sturdy and efficient, integrating it with Unleashed’s inventory management software is a game-changer. But why stop there? By adding TIDE into the mix, you elevate your portal’s capabilities, ensuring a seamless flow of information and operations.

Providing Real-Time Data (Continued)

In the fast-paced world of B2B commerce, real-time data isn’t a luxury—it’s a necessity. Customers expect instant access to accurate information, and delivering this can set you apart from the competition.

Accurate Inventory Levels

Imagine a customer eager to place a large order. They log into your portal, see the stock available, and proceed confidently. But what if that information is outdated? Overselling or underselling can damage trust. With Unleashed and TIDE working together, your inventory levels are updated in real-time across all platforms, ensuring customers always see the true stock status.

Up-to-Date Pricing

Pricing discrepancies can lead to disputes and lost sales. By integrating Unleashed with TIDE, any price changes are instantly reflected in your B2B portal. Whether it’s a promotional discount or a price increase due to supply chain costs, your customers are always informed, leading to smoother transactions.

Streamlining Order Management

Efficient order management is the backbone of customer satisfaction. A streamlined process ensures orders are processed quickly and accurately, leading to happy customers and repeat business.

Simplified Order Placement

Nobody likes jumping through hoops to place an order. With Unleashed and TIDE, your customers experience a straightforward ordering process. They can select products, view their pricing, and place orders without unnecessary steps, reducing cart abandonment rates.

Automated Order Confirmation

Once an order is placed, the waiting game begins. But with automated confirmations powered by Unleashed and TIDE, customers receive instant notifications detailing their order status, expected delivery dates, and tracking information. This transparency builds trust and keeps customers informed every step of the way.

Best Practices for B2B Portal Integration

Integrating your B2B portal with Unleashed and TIDE is a significant step forward. However, to maximise the benefits, it’s essential to follow best practices that ensure security, performance, and user satisfaction.

Ensuring Data Security

In an era where data breaches are all too common, safeguarding your customers’ information is paramount.

Secure API Connections

APIs are the conduits through which data flows between systems. Ensuring these connections are secure prevents unauthorised access. TIDE employs robust security protocols, ensuring that data exchanged between your B2B portal and Unleashed remains confidential and tamper-proof.

Data Encryption

Beyond secure connections, encrypting the data itself adds an extra layer of protection. Both in transit and at rest, encrypted data ensures that even if intercepted, the information remains unreadable to prying eyes. Implementing strong encryption standards is a must for any integrated system.

Maintaining Portal Performance

A slow or unresponsive portal can frustrate users and drive them away. Ensuring optimal performance keeps customers engaged and transactions flowing smoothly.

Regular System Updates

Software developers continually release updates to improve functionality and patch vulnerabilities. Regularly updating Unleashed, TIDE, and your B2B portal ensures you’re benefiting from the latest features and security enhancements.

Performance Monitoring

Utilising monitoring tools helps you keep an eye on your portal’s performance metrics. By identifying and addressing bottlenecks proactively, you ensure a consistently smooth user experience, preventing issues before they escalate.

Gathering Customer Feedback

Your customers are the end-users of your portal, and their insights are invaluable in refining and improving the system.

Portal Usability Surveys

Periodically sending out short surveys can provide insights into how users interact with your portal. Questions about navigation ease, feature usefulness, and overall satisfaction can highlight areas for improvement.

Customer Support Channels

Offering multiple channels for support—be it chat, email, or phone—ensures that customers can reach out with feedback or issues conveniently. Prompt responses not only resolve problems but also demonstrate your commitment to customer satisfaction.

Ready to revolutionise your B2B operations? By integrating your portal with Unleashed and supercharging it with TIDE, you’re setting the stage for enhanced efficiency, security, and customer satisfaction. Don’t let outdated systems hold you back—embrace the future of B2B commerce today.

For a deeper dive into how TIDE can transform your business, visit our B2B Solutions page..