Unlock the potential of social commerce.
TIDE's advanced
connector for 
Use TIDE’s TikTok Shop connector to unleash powerful automation features that empower TikTok Shop sellers to fulfil more quickly, keep accurate stock levels, and keep buyers informed.
With quality order management, sellers can expect to improve shop health, increase order volume limits, and eliminate tedious admin tasks. Experience the power of viral retail with TikTok Shop’s dynamic platform, made better with TIDE.
Benefits of Integrating TikTok Shop with TIDE
01
TIDE calculates VAT when syncing orders to the destination system, so taxes are always correctly reported.
Full Tax
Breakdown
02
Platform Subsidy &
Seller Discount Support
TIDE can identify when a platform subsidy and/or seller discount is applied to an order. Combined with the full tax breakdown, TIDE gives sellers true revenue visibility in reports and accounts.
03
Shipping Subsidy Management
TIDE recognises when TikTok has subsidized a shipping cost, and will reflect this in the order information. This gives sellers precise data for reporting and accounts.
04
Multichannel, Real Time Stock Updates
Minimise your seller-fault cancellation rate and maintain good store health by keeping your stock levels up to date. Stock levels can be synced from single or multiple stock locations.
05
Sync Orders After
1-Hour Remorse Period
Never ship a cancelled order again by opting to only sync orders after the one-hour remorse period has passed.
06
Refunds &
Returns
TIDE will automatically create a credit or free credit note in your destination system when a refund is approved in TikTok Shop. Sellers can opt to immediately return products to stock, or wait for appraisal. Partial refunds are supported.
07
Order Status &
Tracking Sync
Maintain rapid create-to-delivery times by automating syncing of order status and tracking numbers. TIDE syncs to and from TikTok Seller Central to support Fulfilled by TikTok (FBT), Shipped by Platform and Shipped by Seller fulfillment types.
08
Automated Behaviour for Different Order Types
Reduce your create-to-delivery times by automating your order management. Sellers can apply different rules to different orders. FBT orders can be auto-completed and assigned a different stock location compared to seller-fulfilled orders.
TIDE - TikTok Shop
Supported processes
Tap on any process to view more information
TIDE will retrieve orders from TikTok Shop and put them into your order management system.
Sellers have the option to pull orders after the one-hour remorse period is ended, ensuring that orders are not shipped before they are edited or cancelled by the customer.
TIDE can automatically process orders differently based in fulfilment type, shipping type, or any other criteria. Automated order management minimises the manual work required and helping you to increase your Order Volume Limits
When a refund is approved in TikTok Shop, TIDE will create a credit note or free credit note in your order management system.
If a product is returned, this can be automatically returned to stock in your order management system.
Both partial and full refunds are supported.
TIDE keeps stock levels in TikTok Shop up to date. Stock levels affected by purchases, transfers, returns, or by orders from your other sales channels can be automatically synced to TikTok Shop, eliminating the risk of overselling and helping you to maintain a high Shop Experience Status.
TIDE’s inventory process can sync stock in three configurations:
- One-to-One
A single stock location informs a single TTS location - Many-to-One
The sum of stock from multiple locations can inform a single TTS location - Multiple One-to-One Syncs
Provided that corresponding stock locations have matching names/IDs, TIDE can automatically sync stock between these locations on a single integration
TIDE supports Fulfilled-by-TikTok, 3PL, and 4PL fulfilment types by giving sellers the option to send order status updates both to and from TikTok Shop.
When Shipped by Seller (3PL), TIDE updates TikTok with tracking numbers and changes of shipping status with data from your order management software.
When Shipped by Platform (FBT, 4PL), TIDE will pull tracking infor and status from TikTok Seller Central and update your order management system.
Once a order is shipped, integrated platforms are updated automatically, saving the seller time and resources in their order management.
Automatically create and update listings by syncing your product catalogues with TikTok Shop.
Implement filters to only update TikTok-specific products.
Supports TikTok-specific prices.
TikTok Shop Seller? Request a Callback!
Satisfied Customers
Find what our customers are saying about the benefits that TIDE brings to their business.
How to Win with TikTok Shop: Good Shop Health
Good shop health is achieved when a seller fulfils orders with low create-to-delivery times. How does integration help you achieve this?