Our Process
TIDE delivers robust eCommerce automation for its clients.
Our platform is powerful and flexible, so we can offer an off-the-shelf or bespoke solution depending on your business requirements.
Our insightful and collaborative process of engagement ensures that you get the solution your business needs.
Comprehensive
Pre-Sale Discovery
The first step towards automation is for us to understand how your business works and plan out where automated processes can provide maximum benefit.
Consultative
Deployment
The Deployment of your TIDE service is a hands on service provided by our experienced and expert Customer Success Team. Once the initial connections are in place, we will arrange an interactive session to discuss your detailed operations and advise how to best set-up TIDE to deliver reliable and effective automation.
Collaborative
Testing
The key to seamless operations is to test the deployed solution with your real world data. All processes and all settings will be tested with a variety of data and scenarios. Our Customer Success Manager will help with the testing process and will make the service live once you have said you are happy.
Responsive
Support
TIDE provides a responsive service to support you and your operations. Our priority is to ensure that your orders can be fulfilled, your stock kept up to date, so that you can focus on keeping your customers satisfied. We use the Zendesk Ticketing system, so individual issues are uniquely tracked and traced.