Small Businesses owners face pressures on their time such as:
61% of business owners said there aren’t enough hours in a day they’re constantly racing against the clock (Source: OnDeck)
Services that help business owners reclaim back those precious hours of the day are invaluable, many manual admin tasks can be significantly reduced so you can get back to growing your business.
Customers tell us they spend 1-2 days copying and pasting information form one system to another.
Not only will connecting systems help retailers reclaim those valuable hours, it’ll allow them to to offer customers an extended service with real-time stock levels and consistent products online and offline. Keeping them one step ahead of their competitors.
You may have heard of the term omnichannel. It is a way to provide customers with a seamless shopping experience, whether they’re shopping online from a desktop or mobile device, by telephone, or in a bricks-and-mortar store.
44% of UK shoppers are unhappy with what they perceive as a disjointed online, mobile and in-store shopping experience. (Source: Brother)
To be able to offer the consumers what they want, retailers systems need to be connected so that they have real-time data across everywhere they need it:
Retailers that offer a seamless omnichannel experience say that they reap the benefits. Every stat we see tells us that customer retention is higher, there are less incomplete transactions, and the average spend goes up (some retailers have reported customers spending up to 3 times more since adopting omnichannel).
Companies with omnichannel customer engagement strategies retain on average 89% of their customers. (Source: Aberdeen Group)