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“TIDEConnects was the only company who had a personal conversation and asked questions about the business. They never came across as salesy, were genuinely supportive of us as a company, with no grey areas. They took the weight off both mine and companies shoulders during a very stressful time saving a massive amount of trouble.”
Danielle Kyriakides, Living Planet
A: Not at all, we have a consultation call to ask questions about your business and current systems, then the TIDEConnects team sets up the integration for you. It will then run seamlessly in the background.
A: TIDEConnects is a platform-as-a-service (PaaS), it connects into your systems but sits separately from them on our secure and reliable servers. We do all the setup for you. There is no user interface to learn. Once it's set up, it just runs invisibly in the background, synchronising data and automating those time-consuming business processes.
A: Adding TIDEConnects decreases the work you have to do. You just need to input data into one system, and our platform synchronises the rest. Also, when someone places an order, this is automatically sent to your other connected systems in real-time.
A: You’ll be given a run-through of the platform after installation where you can ask questions, and we'll set you up an account on our support system which you can use if you have any more queries or issues.
A: Absolutely. TIDEConnects takes a consultative approach which means you'll speak to one of our team before signing up. If you fill in the sign-up form on this page, one of the team will be in touch shortly.
Sign Up Process
Signing up with TIDEConnects starts with a quick chat to fully understand your business, how you operate, what processes you want to automate, and the data you manage.
Once we have this understanding, we can set up the solution to meet your needs and determine which processes should run and how often they pick up data.
Based on the details you give us in the ‘Understand’ phase, we’ll set TIDEConnects up to work with your existing business.
The settings include information, such as taxes, payment types, should products be set as draft or active in eCommerce, stock locations etc.
Once we have configured TIDEConnects, the next step is to connect it to all your systems.
Deployment typically involves admin-level access to your systems to be connected and then authenticating TIDEConnects as a user. Don’t worry; we can talk you through this.
Next, we arrange an interactive session with you. This will include discussing how and when products are created, how images and descriptions are handled, when inventory is synchronised, and how sales and fulfilment are processed and recorded. So you’ll have a complete understanding of how TIDEConnects works for your business.
Once deployed, we create you an account on our support portal, TIDEConnects will run seamlessly in the background, and life will become so much easier!